TENANTS CHARTER

J9 Accommodation seeks to provide the highest level of accommodation available for its type and is proud to be held to the following standards.

• We provide indefinite tenancies– you can stay as long as you like. (As long as rent is paid)

• We never evict a tenant who cannot afford to pay their rent only those who wilfully refuse to pay their rent, refuse to claim Housing Benefit, co-operate with obtaining their benefits or finding alternative solutions.

• We provide a service standard for repairs. Most repairs are attended to within 48 hours and usually emergency repairs are done the same day.
  

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• We provide the highest level of fire safety protection in our multi-lets.
  

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• Our properties are normally furnished.
  

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• No deposits are taken.
  

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• Provide a 24/7 manned telephone line.
  

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• Same day tenancies to suitable applicants.
  

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• Easy to read written tenancy agreement with obligations clearly stated.
  

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• Provide tenancy support to tenants who need it.
  

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• Accurate and prompt tenant references.
  

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• Provide background central heating in most of our multi-lets, this gives a very basic level of heat. Additional heat is available in each room but this must be paid for by your electric meter.
  

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• We keep written auditable repair and request records.
  

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• Support and help with rent arrears.
  

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• Written Eviction Protocol.

In return we expect our tenants to conduct themselves in a tenant like manner, keep to their contract and pay their rent on time.

The above is a statement of intention, it is not contractually binding on J9 Accommodation, it cannot be used as a course of action or defence by a tenant or any other person.