J9 Accommodation seeks to provide the highest level of accommodation available for its type and is proud to be held to the following standards.
- We provide indefinite tenancies– you can stay as long as you like.
- We do not increase your rent – stay as long as you want and have no rent increase.
- We never evict a tenant who cannot afford to pay their rent only those who wilfully refuse to pay their rent, refuse to claim Housing Benefit, co-operate with obtaining their benefits or finding alternative solutions.
- We provide a service standard for repairs. Most repairs are attended to within 48 hours and usually emergency repairs are done the same day.
- We provide the highest level of fire safety protection in our multi-lets
- Our properties are normally furnished
- No deposits are taken
- Provide a 24/7 manned telephone line
- Same day tenancies to suitable applicants
- Easy to read written tenancy agreement with obligations clearly stated.
- Provide tenancy support to tenants who need it
- Accurate and prompt tenant references
- Provide background central heating in most of our multi-lets, this gives a very basic level of heat. Additional heat is available in each room but this must be paid for by your electric meter.
- We keep written auditable repair and request records
- Support and help with rent arrears
- Written Eviction Protocol
In return we expect our tenants to conduct themselves in a tenant like manner, keep to their contract and pay their rent on time.
The above is a statement of intention, it is not contractually binding on J9 Accommodation, it cannot be used as a course of action or defence by a tenant or any other person.